Privacy Policy
1. Who We Are
Therabo (TWB) is operated by Beijing Zhongke Medical Materials Co., Ltd., registered in Beijing, China. Therabo.cn is the official website serving customers worldwide. Contact us: liufei@therabo.top | 400-901-0913
2. What We Collect
(1) Information you actively provide: name, email, company, collaboration intent via contact form; email and password when registering an account; shipping address and payment info for orders; email for newsletter subscription; name and content for product reviews.
(2) Information automatically collected: browser type, device type, IP address, visit time, pages viewed, duration, language preference, cookie identifiers.
(3) WeChat ecosystem: if you use our AI customer service via the WeChat official account, your message content is used to reply to you.
3. How We Use It
(1) To respond to your inquiries and provide product consultation and after-sales support.
(2) To process orders, ship products, handle returns and refunds, and collect payment.
(3) To verify your identity and maintain account security.
(4) To send product news you have subscribed to (you can unsubscribe at any time).
(5) To analyze site usage and improve our products and experience.
(6) To comply with applicable laws and regulations.
4. Legal Basis (GDPR / PIPL)
We process your personal data only on the following legal bases: your explicit consent; necessity to perform a contract you have entered; compliance with a legal obligation; or to protect your vital interests or those of others.
5. Storage & Security
Your personal data is stored on secure servers located in mainland China. All transmissions are encrypted via SSL/TLS. We apply industry-standard firewalls and access controls. Employee access is limited to the minimum necessary and requires authorization.
6. Cookies & Similar Technologies
We use essential cookies to maintain your cart, remember your language preference, and keep you signed in. Clicking Accept on the cookie banner means you consent to our use of cookies. You can clear or disable cookies anytime in your browser settings, though some features may be affected.
7. Third-Party Sharing
We do not sell your personal information. Limited sharing occurs only in the following cases: (1) when you choose to publish a public product review; (2) with payment and logistics providers (only order-essential fields); (3) when required by law or by competent authorities; (4) for statistical analysis after encryption and de-identification.
8. Your Rights
You have the right to:
• access personal data we hold about you;
• correct or delete inaccurate data;
• withdraw prior consent (withdrawal does not affect prior lawful processing);
• close your account;
• obtain a copy of your data (data portability);
• lodge a complaint with a supervisory authority.
Contact us at liufei@therabo.top. We will respond within 15 business days.
9. Children
This site is not intended for children under 14. We do not knowingly collect personal data from children. If you believe we have inadvertently done so, please contact us for immediate deletion.
10. International Transfers
If you access this site from outside mainland China, your data may be transferred to and processed on servers located in mainland China, with all protections described in this policy and required by applicable law.
11. Changes to This Policy
We may update this policy as our business or applicable laws evolve. Material changes will be prominently announced on the homepage for 7 days. Continued use after changes constitutes acceptance of the revised policy.
12. Contact
For any questions regarding this policy, contact us:
• Email: liufei@therabo.top
• Phone: 400-901-0913
• Company: Beijing Zhongke Medical Materials Co., Ltd.
Last updated: June 6, 2026